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FAQ

Q: The game is not loading!

A: First thing please make sure you have the latest Flash player, you can download it *HERE*.
Secondly, we recommend on using Google Chrome to view our games, please try using it in case it doesn’t work on your browser.
If this doesn’t help and the game was published with more than one link, please try playing the game on one of the other links.

Q: When will you release a new game?

A: We plan to release two-three game each month. Though we have a work schedule we can’t always predict the date of releasing a new game because the time it takes depends also on 3rd parties such as translators, voice actors, etc.

Q: When will you release the translated version of a certain game?

A: Translated versions of the games take longer to create because they are not just up to us but are also depended on third party translators which take different periods of time creating the translations. Translated versions of games are usually released 2-4 weeks after the game’s initial release.

Q: Can’t you make your games longer?

A: Creating long games takes long time. Since we have to publish at least two games a month we can’t always afford the development of a long game. We will try to develop longer-than-usual games once every few months.

Q: Can’t you make your games harder?

A: Yes we can. But first of all harder games are also inherently longer, which is a problem, as already explained. In addition we want to keep things between easy and medium difficulty, because we believe most of you will not sit for 40 minutes in front of the screen trying to solve a game. Also, we don’t think most of you will sit with a pen and paper to write clues like people used to do back in the nineties. One last comment on this topic, every now and then we get comments on most of our games from people saying they’re too hard, meaning if we’ll make games even harder some of our players won’t be able to solve them, this is a two-edged sword.

Q: I did not like a certain game of yours!

A: We’re sorry to hear that you didn’t like some game very much. We do all kind of different designs, lengths and styles of games, and it’s hard to satisfy everyone all the time. We hope that you will enjoy our future games more πŸ™‚

Q: I am completely stuck in one of your games! What should I do?!

A: You can find walkthroughs to all our games (except the really old ones) at our YouTube channel

Q: I have an idea for a game!

A: That wasn’t a question, but anyway – you are more than welcome to send it to us. Please try to write in as much details as you can: To which places the main character can go, with which items the player can interact, etc. You can use the contact form to send us emails regarding anything you have in mind.

Q: Can you put my name in a game?

A: We can use your names for a small part character, small stickers or small signs in the game.
The main character’s name and the bigger signs/posters are reserved for those who have donated us or helped us by translating the game to other languages.
Go now to Carmelo’s Name WizardΒ and submit your name.

Q: I want to translate one (or more) of your games to another language!

A: Great, please send us your email using the contact form and we will be in touch.

Q: What is your next game about?

A: We have a constantly renewing pile of papers, filled with drawings and ideas that we need to process. You can follow our blog to see what we are up to at any given moment.

Q: My I create a YouTube video which uses your game?

A: You are allowed to create any video you like, including let’s play or anything else you have in mind. Our one condition is a link for the game in your video’s description (i.e http://carmelgames.com/escape-inc/).

  • Anonymous

    Don’t stop producing these games and hopefully you will be popular in no time,keep up the good work Carmel <3

    • We will not stop, we will keep going for as long as we can πŸ˜€

  • Kunal

    where do you designed your logo

    • Hi Kunal,

      We’ve sent you an email with an answer πŸ™‚

      • Charly Gulati

        please tell me too. gulaticharly@gmail.com

      • Charly Gulati

        please please please tell me also

        • Hi Charly, we did our logo design ourselves, using Adobe Illustrator.

      • plz…. send the same email to me

      • Mr.Blah Aka Shubhan Agarwal

        Carmelo plz send how you made your logo in my email as well plz i beg of you

        • Maybe we will just write a post about it πŸ˜›

    • Charly Gulati

      please you tell me then.

  • Reness

    Is there any chance of us to create a character…? Maybe we could send u a sketch or something like that sort. I already work at an animation lab thats why I am probably good at sketching..! πŸ™‚

    • Hi Reness, you could upload your sketches here or send it to us in our Facebook page.

      • Reness

        Thanks !

  • Mugen

    Is there a way to be notified when new games are uploaded? like a newletter or something?

    • Hi Mugen,

      There is no newsletter for now (except for our games’ viral versions, if you’re interested in that please join Carmelo’s Army).
      You can follow us on Facebook and Twitter for more constant updates, we post there every time a new game is released πŸ™‚

  • pranamika

    oww..! from where u get so much of grate ideas..

    • A lot of thinking, dreaming and brainstorming πŸ™‚

  • Ro

    Is the drawing style based on Gravity Falls? πŸ˜€ If yes, it would be so amazing if you could do like a gravity falls themed game πŸ˜€

    • Hi Ro,

      The drawings are not based on Gravity Falls, we actually never watched it, it is a pure coincidence πŸ™‚

  • Shammy

    When will u release the 2 new games?? It’s been quite long since u released ur last game….
    I have been waiting for new games for a long time..

    • Hi Shammy, we were on a little break, but now we’re back and we plan to release a new game in a few days.

  • Emily Williams

    My entry for the contest doesn’t seem to be submitting. Did it?

  • Shammy

    When will u release a new game??????I am waiting since the past 20 days……U never took so long..

  • Robbie Eastman

    are you making Vortex Point 7 if not you should make it to be about anna bell doll mrmessy7@aol.com.robbie

    • Hi Robbie,

      There will be a Vortex Point 7 this year, regarding its content, you’ll have to be patient and find out πŸ˜›

  • Sidharth

    CARMEL im a huge fan of yours nd i would like my name to be featured somewhere in u r next game…i submitted my name in carmel name wizard……plz use my name somewhere

    Reply if u r taking my name

    • Hi Sidharth,
      Thank you for submitting your name, but know there’s also a long waiting list of people waiting to get their name featured too.

  • Sidharth

    also i would like to say that although many ppl donate money……many like me r just small children nd therefore dont have money…….could u conduct an online lucky draw or something of that sort nd feature the winner’s name as main character

    • Hi Sidharth,
      We do not feature only donors names, not at all, they just get a slightly higher priority. Most of the names come from the name wizard, but there’s a long list people should wait patiently to their turn.

  • pranamika love

    what is the fulform of OKI games.?

    • OK Interactive games

      • pranamika love

        what is OK…?

        • It’s a short for the word Okay πŸ™‚

          • pranamika love

            oh.. thanks for telling…

  • Mike Sartoris

    Just curious why your games take you to another game page to load. Why can they not load here at the source? For some reason, certain sites are slower than others. Mouse city gameplay is almost flawless, where snapbreak is very slow (Ialmost expect to hear a dial up modem when I play)

    • Most of the revenue each game makes comes from the games’ sponsors – mostly mousecity.com and snapbreak.com, part of the sponsorship deal is help with the distribution and advertisement of the game, which is why we refer to them from our website.
      The games that we release these days are playable both on mousecity and on snapbreak, so there shouldn’t be a problem to play the one that works good for you. If it’s older games you’re looking for you can always check out our pages on Kongregate and Newgrounds. Please not the these are NOT recommended for a constant monitoring of our new games because we always release the games there ~2 weeks after the initial release here and at the sponsors’ websites.

      • malavika

        yeah i always check snapbreak and mousecity for the new camel games
        its totally diffrent from the games i ever played

      • malavika

        and a probelum is that it takes long time to start on snapbreak and mouse city it will not come

  • malavika

    can you make sherlock home 3

    • Maybe in the more distant future. However, we’re working on a similar game at the moment: Sir Biscuit’s Mysteries.

  • Bhuvi

    Can You please please make love chase 2

    • We probably won’t do a sequel for Love Chase but we will create a similar game in style so if you liked this one you’ll most likely like the other one as well.

  • Maryam

    when will you a new game come

    • We’re working on new games all the time, next one (Medieval game) will come out next week.

  • Abdallah Amin

    please make a detective game please please please

    • We’re thinking of doing a 3rd Sherlock Holmes, but there’s still time until that happens, as we’re working on many other games, some of them will be very big.

  • Maryam

    what about for Sherlock homes 3 you can do a bank robbery

    • We’ll might, there’s still time for Sherlock though.

  • GreyhunterWolf22

    You guys make one of the best puzzle and adventure games with characters and dialogues ever!You guys have impressed me with the fact that only two dudes have made all these games!I’m surprised no famous youtubers have started a Let’s Play series on your games yet!
    I hope Carmel Games becomes as much as famous and popular as Happy Wheels and Minecraft in the future!

    • Thank you so much for the compliments!
      We share your ambitions and hope everything you wished us will come true in the future πŸ™‚

  • GreyhunterWolf22

    Hey Carmel Games! I have an idea! Which is,how about,there is a list of names that are yet to be selected on the side of the screen like,this: (I tried my best on making a box :P)
    ___________________________________________________________________________
    1 l (A name) l(If selected,then here it says selected if not then,not selected)
    2 l (A name) l Selected/Not Selected
    ___________________________________________________________________________
    The list goes on until the last person who have applied for the Carmel’s Wizard Name!So,that way,we can know,when’s our names gonna be selected!
    I know,this is not explained that good and it’ll take a lot of time,maybe,but just a suggestion since there are people who are waiting for their turns,including me πŸ˜›

    • We have something similar in the background, we’e not sure it it’ll be a good idea to reveal it, people could get jealous/upset, we’ve had some incidents before. We will think about it, thanks! πŸ™‚

  • Molly Grace

    Hey Carmelo! What is the difference between Carmel and Carmel+?

    • Hi Molly,

      Carmel+ is the brand of our topmost quality games, you can even play them directly at our website, no need to go anywhere else! In addition there’s extra content for each game, such as sketches, characters information and further story details πŸ™‚

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